Enquiries service

Make an online request

This service allows a business to make requests for certain financial and non-financial actions online as follows:


  • request an interest review
  • transfer of a credit
  • request a refund (except GST/HST accounts)
  • initiate a payment search

All of the above requests are processed manually, and each request is promptly forwarded to the appropriate tax centre for action.


  • change mailing instructions (stop the CRA from sending paper statements, remittance vouchers, envelopes, or the GST/HST Tax Return for Registrants)
  • order additional remittance vouchers
  • request copies of notices and statements
  • request customized statements

In most cases, the system processes these requests within 24 hours. If the system is unable to respond automatically, the requests will be sent to a tax centre for processing. If the request requires correspondence to be generated, it will be sent by regular mail.

Submit an enquiry

Ask a question relating to a GST/HST return, GST/HST rebate, corporation return or specialty business returns account.

View enquiry status New

View an originally submitted enquiry, the status of an enquiry, and responses if they are available.

Return to services

Date modified:

Associated documents